Troubleshooting
If you encounter problems while using SunSolve Yield, try the following steps before contacting support.
1. Use the Search Feature
Section titled “1. Use the Search Feature”Many questions can be answered within this help site. Use the Search bar at the top of the page to look for keywords related to your issue — for example, loading, saving, time series. Each page includes step-by-step tutorials and technical references that cover setup, running simulations, viewing results, and interpreting outputs.
2. Check the Video Tutorials
Section titled “2. Check the Video Tutorials”Visit www.sunsolve.com to access the full SunSolve Yield video library, which includes:
- Walkthroughs for first-time users
- Demonstrations of advanced topics
3. Contact Support
Section titled “3. Contact Support”If you still can’t resolve your issue, please contact the PV Lighthouse support team.
Email: support@pvlighthouse.com.au
When contacting support, include:
- A short description of the issue
- Screenshots (if applicable)
- The browser or environment you are using
- A copy of the simulation file (if relevant)
SunSolve is continually evolving, and your feedback helps us improve the software and documentation. If you think something could be clearer or easier to use, please let us know.